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The gap model (adapted from Zeithaml et al. [1]) | Download Scientific Diagram
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The model of gaps Source: Parasuraman, Zeithaml and Berry (1988) | Download Scientific Diagram
Gap model of service quality. Source: Zeithaml et al. (1988), slightly... | Download Scientific Diagram
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Gap model of service quality Source: Parasuraman, A., Zeithaml, V.A.,... | Download Scientific Diagram
The gap model | PPT
The Gap Model (Source: Zeithaml, Parasuraman and Berry, 1990) | Download Scientific Diagram
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![PDF] A SERVICE QUALITY GAP ANALYSIS: A CASE STUDY OF A SMALL- SIZED HOTEL IN BANGKOK, THAILAND | Semantic Scholar](https://d3i71xaburhd42.cloudfront.net/b929bfa4bb0e626a9dcc157d3dfa37d33aaec606/2-Figure1-1.png "PDF] A SERVICE QUALITY GAP ANALYSIS: A CASE STUDY OF A SMALL- SIZED HOTEL IN BANGKOK, THAILAND | Semantic Scholar")